Collection of information

We collect information when you register on our site, when you make a purchase, when you sign up for a newsletter. The information we collect includes your name, address, e-mail address, phone number, etc. We do not collect any payment information, as credit card payments are secure and made by our bank, Banque Postale. In addition, we automatically receive and record information from your computer and browser, including your IP address and the page you request.

Use of information

The information we collect from you may be used to: Ship your order to your name and address Contact you regarding your order Send you a newsletter if you have checked the box Improve our website Improve customer service and support needs Contact you by email

Control and correction of your data

You can know all the personal data that we keep. You can ask for a copy in your customer area. You can update them at any time. You can also ask for their definitive deletion, from the moment you have no more orders not shipped.

How long we keep your personal data

Your data is kept for at least the duration of your order, and at most 5 years after your last connection, or as long as you are subscribed to one of our newsletter. They can also be deleted at your request.

Protection of your personal data

We put all our knowledge to work to protect your data. These are stored on our servers in France and are never shared or sold.

E-commerce privacy

Your personal data are managed by the owner of the site les-creatifs.com. They are provided to the seller of your products for the shipment of your order, to communicate with you for the good realization of your order or to send a newsletter.

Disclosure to third parties

We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.

Protection of information

We implement a variety of security measures to keep your personal information safe. We use encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment in France.

Do we use cookies?

Yes, our cookies improve access to our site and identify repeat visitors. In addition, our cookies enhance the user experience by tracking and targeting user interests. However, this use of cookies is in no way linked to any personally identifiable information on our site.

Unsubscribe

We use the email address you provide to send you information and updates about your order, occasional company news, information about related products, etc. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of each email.

User rights

You have the right to access and obtain information about your Personal Data, the right to correct, delete, portability, and oppose the processing of your Personal Data, and the right to request the limitation and withdrawal of your Personal Data. These rights can be exercised by sending a simple request to the following e-mail address: webmaster@les-creatifs.com (or the postal address below). We may then ask you to prove your identityIf you believe that we are not complying with our obligations with respect to your Personal Information, you may make a complaint or request to the appropriate authority. In France, the appropriate authority is the CNIL to which you may send a request electronically at the following address: https://www.cnil.fr/fr/plaintes/internet.

Consent

By using our site, you consent to our privacy policy.

Any other questions?

You can contact us by email or by phone, or you can contact the craftsman directly (contact information on each store).